14 DAYS EXCHANGE / REFUND POLICY
If Goods are returned due to damage or manufacture issues within 14 days from the date of purchase, we shall offer Credit note or Refund of the invoice value, provided the following conditions are maintained:
Goods are in working condition
Goods are free from any Scratch or Damage
Goods are un-used and NOT installed
All spare parts & accessories are returned in original packing along with the Packed Items
Original Invoice is mandatory for the Exchange / Credit note / Refund. UNDER NO CIRCUMSTANCES, we shall be able to honor any request for Exchange / Refunds or Credit Note if the above points are not followed.
Patrons are requested to check the quality, working condition of the items, during purchase and after installation, to avoid any inconvenience.
If any damage is not reported during purchase & installation, we shall not be liable to offer any Exchange, Credit note or Refund.
If the delivery is returned after confirming by customer, delivery charges will be paid by customer of AED 250
- No orders will be cancelled once the material is shipped from the warehouse.
- After receiving the goods, if there is any manufacture defect or issue in the product customer can return the item within 14 days only.
- After 14 days if any issue reported then as per 6 months warranty , we will offer repair –replace(depends on availability)
- Credit Note will be offered if item cannot be repaired or replaced for next purchase.
- Goods Purchase during sale time and display piece are not returnable.
- Credit Note can be only used on Website. Not in the Showroom.
- NO Exchange / Credit Note Or Refund, for Made to Measure products like Blinds, Curtains, Parquet, Tiles after laying, Installed Gazebos, Wallpapers , Home Furnishing, Home Décor and Electric items shall be entertained.